Infosys Chief Human Resources Officer Shaji Mathew outlines the organization’s strategy for equipping its workforce for an AI-driven landscape, addressing the rising need for specialized expertise, the creation of new roles, and the broader shift in conventional IT functions.
AI adoption is reshaping the core operations of service providers like Infosys across two main vectors:
Service Enhancement: Integrating AI capabilities directly into existing service offerings to optimize current workflows.
New Service Creation: Leveraging emerging AI opportunities to generate entirely new business lines and revenue streams.
To succeed in this evolving environment, the company is prioritizing internal workforce re-skilling and structural adjustments, ensuring its teams can adapt internally while effectively guiding client transformations.